In product return transactions, the provisions of the law on consumer protection are applied. Buyers are entitled to withdraw within 7 days. The consumer cannot use his right of withdrawal for the products which are produced according to the special demands of the consumer or which are customized by making changes on them. Products that meet this definition will not be returned.
If you make a refund without notification, your return will not be accepted and your shipment will not be received. The orders you want to return, as sent to you, product, invoice, waybill, certificate, insurance forms, product box, packaging and all other documents and materials must be sent to the address we will tell you in full.
During the return shipment, the customer is responsible for any damages caused by the cargo companies or the customer performing the return process, for the deterioration of the documents and materials sent with the product or for any other derogating circumstances. VAT and other legal obligations, if any, of the original invoice are not returned. After the return is received, it is examined by the experts whether the return conditions are fulfilled. If the return is approved, it will be returned as paid within 7 days. In refunds made by the consumer using the right of withdrawal, the seller has paid the amounts paid to the cargo company for the delivery of the product.